We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at [email protected] with details of the product and the defect. You can send the item you consider defective to our address (you can find our address on https://elfbarte500088653.laowaiblog.com/26349841/5-técnicas-simples-para-elf-bar-5000-sabores